Negative reviews are inevitable. No matter how hard you try, you can’t please everyone. Don’t stop them, make them work for you!
Although negative reviews can be a small business’ worst nightmare, here are a few ways to turn them into a positive experience:
- Although there are two sides to every complaint, responding to negative reviews enables you to get ahead of the problem and provide your perspective. This helps to weed out the guests who are trying to maliciously ruin your reputation in order to get discounts or free merchandise. Addressing a negative review automatically takes the sting out!
- Responding to negative reviews can actually make you look good! The fact that you have acknowledged the reviews shows your customers that you are not only responsive to feedback but also willing to invest in the relationship by taking time out of your day to reply. Guests feel valued and respected and are more likely to return. Potential customers looking for places to book will also take note.
- Negative reviews can also point out flaws in your property that you can works towards improving. Poor customer service, lack of amenities or housekeeping issues can all come to light in a review. Use the feedback to take your property to the next level and gain more positive reviews!
Reviews are what make up your company’s online reputation. But like running a hotel, managing that reputation can be a full time job.
This is where Review My Room comes in. Review My Room is THE review collection tool that can help you get ahead of the inevitable. Review My Room integrates seamlessly with your hotel’s front desk property management system and guarantees you more positive reviews.
Fight back! Don’t let the bad reviews take you down! Take control of your online reputation and take advantage of our limited time offers, contact us today!
Review My Room, we get you reviews, you get reservations!