Negative reviews are inevitable. No matter how hard you try, you can’t please everyone. Don’t stop them, make them work for you! Although negative reviews can be a small business’ worst [...]

Don’t leave your success up to the critics – Reviews Matter! Did you know that 95% of people read a review before making a decision on their travel plans? Although staggering, this [...]

What’s the best way to escape the doldrums of daily life free of charge? Scrolling through the news feeds on Facebook! Did you know that the average person spends 2 hours a day interacting with [...]

Ever feel like the Internet knows you? Why the shoes your were just looking at on a website are now in an ad on a totally unrelated web search? This specialized form of targeted marketing is [...]

What is Reputation Management? Is your hotel’s online reputation working for you? In a world where online reviews can determine the success of your hotel, where everyone’s a critic or has the [...]

The pressure is on! Peak season is a critical time to make a lasting impression on new and returning guests.  Building a loyal fan base can solidify revenues for years to come.  What are some of [...]

The busy season for your hotel has officially kicked off! Arm yourself with the tools to conquer the market! The travel industry has dramatically changed over the last 20 years. 80% of travel [...]

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